Monday, they sent me two Yu Yu Hakusho discs, from the top of my queue. Tuesday, I got one of them in the mail, but it was number 14 and number 12 was the last one we saw. So, we can watch them out of order, or we can wait. NP. We wait.
Wednesday, nothing.
Next day I send back another one. (Finding Neverland -- Can someone please tell me why Johnny Depp never gets an Oscar, despite being flawlessly natural and convincing in everything?)
Today, one day later, I get the thing that was next in my queue, but still no disc 12...
I have no patience. I know it, it's my particular burden. I glare at the microwave for being 'slow'. But I want my Japanese Junior High Supernatural Adventure, and I want it NOW. How will Kurama survive the Death Plant growing in him? Will Hiei's right arm recover from the Black Dragon? Will they ever stop insulting out intelligence and explain why the masked fighter is/isn't Genkai? Middle-Aged Otakus (this one, anyway) want to know!
I mean, the kids want to see how the Dark Tournament turns out. Yeah, that's it. *shifty eyes*
I would SO do the Blockbuster flat-fee thing, but they don't carry the a lot of the off the beaten path stuff I want to see.
I am at Netfix's mercy, and I HATE it.
Posted by Portabello (Member # 7710) on :
quote:Can someone please tell me why Johnny Depp never gets an Oscar, despite being flawlessly natural and convincing in everything?
He's too pretty to be taken seriously.
Posted by rivka (Member # 4859) on :
The thing is, it's not really Netflix's fault, most likely. It's the Postal Orifice's. I have had this exact same problem (only substitute out-of-order SG-1 disks) with both of the services I tried before Netflix.
The three Netflix sent me Wednesday all arrived yesterday, though. *smug*
Posted by ketchupqueen (Member # 6877) on :
My one problem with Netflix is that it takes two or three days to get a replacement when the disc doesn't work. We popped in our next disc of Stargate SG-1 last night, and it won't load! On the DVD player, or the computer! So we have to wait for more Stargate.
On the upside, we watched Music of the Heart instead-- which I think I got off the friends' recommendations list or something, thanks guys-- and even my husband loved it.
Posted by advice for robots (Member # 2544) on :
How many movies do you have to order a month in order for Netflix to be worth it?
Posted by Stephan (Member # 7549) on :
If you want them in order keep all but the next one at the bottom of your queue, and move them up as you watch them.
Posted by ketchupqueen (Member # 6877) on :
afr-- depends on the service you choose. The $18 a month one, we worked out to about 6 a month. Which we do easily.
Posted by Stephan (Member # 7549) on :
"How many movies do you have to order a month in order for Netflix to be worth it?"
$4 rentals at blockbuster. $4 x 5 movies = $20. Netflix 3 out at a time is $18. If you can watch 3 a week that would be about 12 movies which would cost $48 at Blockbuster in store prices.
Posted by rivka (Member # 4859) on :
I've done that, Stephan. But I like to get 2 SG disks for every movie, so . . .
They're getting shipped at the same time.
Posted by katharina (Member # 827) on :
I'm convinced the Netflix slowed down the turnaround on my account when they got a disk back the day after it was supposed to arrive. It is much slower now. They got one disk back on Wednesday, but they are only mailing it today. Posted by beatnix19 (Member # 5836) on :
I have the same question as AFR. I have thought about NetFlix but... I need to know if it is worth the monthly fee. By the Way, what is the Monthly fee?
Opps... Never mind. I guess I'm slow at getting my responses out.
[ April 22, 2005, 01:48 PM: Message edited by: beatnix19 ]
Posted by ketchupqueen (Member # 6877) on :
Katie, it may be your Post Office slowing down, you know... If they don't get it out by the deadline, it's a whole day late, and do that two or three times in the process...
Posted by Olivetta (Member # 6456) on :
The trouble is, I divided the que into separate thingies for different members of the household, which would do that for me, but I havent bothered to assign movies or fill the other queues, since it would also require shuffling around everything in my current queue to the other queues.
KQ, I know! We got one once that was broken - physically broken half, with the mailer bent and everything - and it was like a week before we got a replacement, because they had to send it from a location far, far away.
EdEET: I Cin't Speel
[ April 22, 2005, 01:50 PM: Message edited by: Olivetta ]
Posted by ketchupqueen (Member # 6877) on :
Beatnix, if you watch more than 5 or 6 movies a month, it's worth it, especially because Netflix has things you will never find at a physical rental place. The best deal is three out at once, unlimited movies a month, $18 a month.
Posted by katharina (Member # 827) on :
Nope, it's not the post office. This is according to their web site.
Posted by Olivetta (Member # 6456) on :
I have had to report a few that I sent back that took longer than a week to be recieved by them. Usually they send my next movie and then get the late one in a few days.
In my case, I think it is the P.O.
Posted by ketchupqueen (Member # 6877) on :
According to which website?
Posted by Portabello (Member # 7710) on :
Actually, renting at a local Blockbuster is no competition for Netflix. Most of what I get from Netflix are TV shows that no local video stores carry.
Posted by katharina (Member # 827) on :
The Netflix web site. Wednesday = "We got your disk." Friday = "We are shipping your next disk today!"
Posted by Strider (Member # 1807) on :
You know, even if you only watch 3 movies a month through netflix, I still think it's worth it. If only for not having to deal with leaving your home at all. the movie is mailed to you. you keep it for as long as you want. and then you just drop it in the mail.
And I know that Blockbuster now has their "no late fees" thing, but before that my average rental ended up costing me double the money in late fees.
Posted by beatnix19 (Member # 5836) on :
Hmm.... I am much interested. I believe I will have to speak to my wife about his. We haven't rented in a while because I had a brain fart and left 4 new releases at home over a weekend when they were suppose to e returned and I don't feel like paying a 20.00 fine. I also like the fact that so many unusual titles are available.
Posted by beatnix19 (Member # 5836) on :
By the way, this thread keeps making me pause and do a double take. I keep seeing my screen name. Even though I've posted in this thread a few times and I obviously know it isn't my name I still keep seeing Beatnix! I wonder what that says about me?
Posted by ketchupqueen (Member # 6877) on :
Katie, sometimes that means the disc is in high demand or they have a low supply, and they have to get it from a different center to your distribution center first. That's what happened when we rented Brigham City-- they have, like, two copies, and both were in Utah or Idaho or something, and we had to wait for them to ship it from there to hear before it was shipped to us.
Posted by katharina (Member # 827) on :
It happens a lot - it's happened much more frequently lately. I think they have some bugs in the system somewhere. I'm calling them the next time it happens.
Posted by Portabello (Member # 7710) on :
You got Netflix to send you Brigham City? I try, and it tells me that the DVD hasn't been released yet.
Posted by Stephan (Member # 7549) on :
Check out hackingnetflix.com. A lot of information and discussion on it and blockbuster.
Posted by katharina (Member # 827) on :
quote:I have seen a pettern, where netflix slows down after you are a member for a while. Initially the turn around time is fantastic. The distribution center is in the same city where I live. I send the moview today. Netflix receives it the following day. They would ship it the same day, I would receive it the following day. That is the best you could get using regular USPS.
But once you are a member for some time, they slow you down. Now the turn around time is come to more than a week. No change in my address. I called netflix customer support and threatened that I would quit. Since then the turn around time has worsened further.
So anyone wanting to become a member do not stay for more than a month. Make use of the initial free trial and stay for a month and quit.
Posted by: Mike G | July 14, 2004 06:09 PM
I too have seen the slowdown since I started. My first month I got movies and they received movies in 1 day, all the time. Now they'll say they haven't received it or that they won't ship for a couple days. Its frustrating because the 1 day thing was WHY I signed up. Take advantage of their trial period but don't stay, it slows way down. It would be awesome if they did 1 day all the time, but the delays make it much less worth the money. I think they basically try to limit the number of movies a memeber can rent in a month, but haven't heard anything officially about this. Could it be true?
Posted by: Ryan | August 2, 2004 03:08 PM
I'm new to Netflix. I mailed my first return at 4:45PM one business day. The next morning I found I had received an email at 7:30AM letting me know that return had arrived! I was amazed and grateful for having tried Netflix. But I now have my second experience with a return. Four days have gone by without an acknowledgement of receipt of any of three separate mailings done at three separate mailboxes in two different zip codes. I'm mailing to the same regional address as before from mailboxes in a 4 mile area all in the heart of an urban metropolitan area. I don't believe the USPS has not delivered at least one of the returns yet. I assume, but I now demand, that Netflix have a policy of processing all returns within one day of USPS delivery. What they subsequently send from their queue is another matter and is not addressed here. What is addressed is that they can no longer sit on incoming inventory and not credit it in a timely manner. Will they allow me to pay as my schedule and workload allows? Certainly not. Does their inaction affect my ability to use their service? Absolutely. Are they diluting the value of their service by either not being up to the challenge of providing it in the first place (or, perhaps, intentionally dragging their feet to improve their short term profitability)? It certainly seems like it.
Where do I sign up to be part of the class action suit on this matter?
Posted by: Mel | August 18, 2004 12:59 PM
Posted by ketchupqueen (Member # 6877) on :
Brigham City? Yeah, we got it last year! I think there are definitely some bugs, then. Call them, yes, definitely.
Posted by Goody Scrivener (Member # 6742) on :
Kat, maybe those people live out in the middle of nowhere. I've been a member for two years - almost 3 now - and I get discs within 3 days TOPS. I send them from my office so I know they're getting out in that day's mail, I get the "we've received" and "we've shipped" emails the next day or two days later, and I get the replacement the day after the "we've shipped" email. Up until about 6 months ago I was getting discs from Lansing, MI, now they have a distribution center about 15 miles from my house. And no perceptible change with the closer center.
(edit: redacted part of my comment based on later posts and because I was a bit intoxicated when I first posted)
[ April 23, 2005, 01:26 AM: Message edited by: Goody Scrivener ]
Posted by Synesthesia (Member # 4774) on :
Sadly I had to briefly get rid of Netflix . But, Netflix is always a good service for me except for when one of the videos is under "long wait" or when I want the second disc, but the first disc has a long disc on it so they send SOMETHING ELSE instead of what I want. But, Netflix is nice because I send the disc off at around 3:30, it gets there in the morning, I get my disc the next day for the most part.
Second that on Johnny Depp. He's phenomenal. It's the same thing with Emily Watson, she totally has got the stage presence, everything, check her out, she's incredible, but does she get an oscar? Heck no, instead people like Jack Nicholson get one and he places the same character in every movie unlike Johnny Depp who is always different in all his films. It is unfair.
Posted by maui babe (Member # 1894) on :
When I first signed up last summer, my DVDs were coming from San Jose and took about 3 days to get here, and 3 days back, so about a 6 day turnaround.
Sometime last fall, they starting coming from Honolulu, and now there's about a 3 day turnaround.
The only time I've ever had a problem was for a movie I wanted to watch one particular week in December (while my children were visiting their dad for Christmas) that took over a week to get here. But I blame that on the mail service, not Netflix. When I complained after a week that I hadn't received the disc yet, they sent another out right away and both discs arrived in the mail the next day.
Posted by docmagik (Member # 1131) on :
From an email I got from Netflix about my griping:
quote:Here is how we process and ship our DVDs:
We receive rental returns Monday through Friday, except holidays. We process nearly 100% of returns the same day we receive them. When we check-in a return, an e-mail is automatically and promptly sent to you to let you know that we have received your DVD.
Our goal is to ship you the DVDs listed highest in your Queue. We try to ship you DVDs from the distribution center closest to you so that you get movies quickly. Often, on the same day that we receive a DVD from you, we will ship the next available DVD from your Queue. In certain instances, your next available DVD will not ship until the next business day following our receipt of your returned movie. This can occur, for example, when your top choices are not available to you from your closest distribution center or the number of shipments to be processed by the distribution center on that day has been exceeded. When this happens, your DVD will ship on the next business day and may come from an alternate distribution center.
In determining priority for shipping and inventory allocation, we give priority to those members who receive the fewest DVDs through our service. As a result, those members who receive the most movies may experience next-day shipping and receive movies lower in their Queue more often than our other members. By prioritizing in this way, we help assure a balanced experience for all our members. Those that rent a lot of movies get a great value and those with lighter viewing habits are able to count on our service to meet their limited needs.
Posted by Goody Scrivener (Member # 6742) on :
quote:In determining priority for shipping and inventory allocation, we give priority to those members who receive the fewest DVDs through our service. As a result, those members who receive the most movies may experience next-day shipping and receive movies lower in their Queue more often than our other members. By prioritizing in this way, we help assure a balanced experience for all our members. Those that rent a lot of movies get a great value and those with lighter viewing habits are able to count on our service to meet their limited needs.
ooh I never noticed this part before... I'm going through an average of 12 movies a month. Wonder how much fast they'd show up if I was only watching 6?
Posted by TomDavidson (Member # 124) on :
I can't imagine having the time to watch twelve movies a month. That's, like, nearly a work week of movies.
[ April 23, 2005, 09:43 AM: Message edited by: TomDavidson ]
Posted by Goody Scrivener (Member # 6742) on :
Kids go to bed at 9:00, I go to bed between 11:00 and midnight. I shut down the television and all the other lights, put a movie into the computer DVD, and stitch in front of the movie for the last couple hours of my night.
I could knock out more discs a month if I only watched once and watched something every single night. There have been quite a few that I either like enough to repeat before returning or missed chunks and needed to repeat to figure out what happened.
*Edit: and there's absolutely NO way I could have managed this with a toddler in the house!!!!
[ April 23, 2005, 09:58 PM: Message edited by: Goody Scrivener ]
Posted by Olivetta (Member # 6456) on :
I know just what you mean, Goody.
*sigh*
Still no missing anime disc goodness, but they DID send me a disc of an episodic tv show I have been half following. Only it doesn't play. It seems to have a faint, hairline crack in it that I didn't notice when I first opened and examine the disc upon recieving it. This sucks, because complaining to them and reporting the broken or missing discs will probably put me on some sort of poo-poo list, and I'll keep getting crap like this.
But blockbuster doesn't have the range of movies I want to see, and I can't afford to just buy everything I'm interested in seeing.
Posted by Miro (Member # 1178) on :
quote: This sucks, because complaining to them and reporting the broken or missing discs will probably put me on some sort of poo-poo list, and I'll keep getting crap like this.
I don't think so. I've had one disc go missing in the mail and one arrive cracked. I reported both of them and haven't experienced any decrease in service.
Posted by Olivetta (Member # 6456) on :
I've had a few that I reported missing that eventually showed up at Netflix, like two weeks after I sent 'em in. I've had one disc show up that was not one asked for, and now two arrive unplayable.
My service has been getting slower, and not just because of the mail. It has taken up to three days for them to ship me a movie after they recieved one from me. This is especially troubling when they get a movie on Wednesday, but don't send me another one until Monday. That is, don't ship the next until 3 business days after the day they got one back.
Maybe I am being paranoid, but I think I've been put on the "Make her wait, she gets a lot of movies" list, even though I only rentedd four in the whole month before this. Posted by docmagik (Member # 1131) on :
I just got shipped three extra movies (one for each profile on my account) even thought they haven't said they received my last bunch yet.
Are they trying to make a gesture? They haven't emailed me about it or explained it anywhere.
This happen to anybody else?
Posted by docmagik (Member # 1131) on :
Um, never mind. It went away.
that was weird.
Posted by Destineer (Member # 821) on :
quote:(Finding Neverland -- Can someone please tell me why Johnny Depp never gets an Oscar, despite being flawlessly natural and convincing in everything?)
I would hope it would be pretty hard for anyone to win an Oscar for a movie as trite as Finding Neverland.
Not that Depp isn't the man.
Posted by Tater (Member # 7035) on :
Okay, so the price is worth it. But after reading this thread, the service sounds absolutely terrible. Posted by Stephan (Member # 7549) on :
Hollywood artsy fartsy types don't like Depp for some reason, never have. Probably the same reasons the masses actually like him.
Posted by Annie (Member # 295) on :
Hmm. I've been doing Netflix since January and have had absolutely flawless service. I always get what's on the top of my queue, and though they come from Denver, they ship out the same day my old ones come in and get here in two days every single time.
And it's not even a contest for me, since the only local rental places are the grocery stores and their foreing films section consists of two old Jackie Chan flicks and Godzilla.
Posted by Olivetta (Member # 6456) on :
I was just freaking out because there have been problems with three out of the last four discs they have sent me (two were broken and one never arrived).
But that wasn't THEIR fault. Truth is, my usual mailcarrier was on vacation for two weeks, so that may have had something to do with it. Linda's back, and my discs arrived today (after being shipped late yesterday) so the service is USUALLY very good.
I was just really frustrated last week. Posted by ludosti (Member # 1772) on :
I wouldn't say Netflix service is bad. We've had it for more than a year and turn-around/delivery times have always been great (1-2 days). Posted by Tater (Member # 7035) on :
Well heck! In that case *signs up*
Posted by Boon (Member # 4646) on :
I use Blockbuster online...I get 3 at a time, about $15 a month, and it includes 2 free in-store rentals per month.
I admit I cheat a bit and report that I sent a movie back the actual day I do, instead of waiting the three days for them to actually get it.
They have a decent selection online, and I can request a series as a set, so they ship the discs in order. If the next one in the set isn't available yet, they send something else from the queue.
And if I simply *must* have something to entertain the kids one evening, or whatever, I can have the hubby stop in the store and pick something up.
Posted by Tater (Member # 7035) on :
Can you pay and stuff in the store with blockbuster without having to give out information online?
Posted by Boon (Member # 4646) on :
I don't know. Lemme check.
Posted by fugu13 (Member # 2859) on :
Your information's more likely to be stolen when you give it out in the store . . .
Posted by Boon (Member # 4646) on :
quote: Thank you for contacting BLOCKBUSTER Online Customer Service. Your Friend would have to login to pay online through BLOCKBUSTER.com.
May also call Customer Service at 866-692-2789 Monday-Friday from 9:00-7:00 p.m. CST.
Does this mean you can pay over the phone? Posted by fugu13 (Member # 2859) on :
Possibly. Having worked in a call center, though, I would consider the likelihood of it being stolen from there to be no lower than the probability of it being stolen online.
If you are confident in the site you're dealing with, online ordering is almost always very secure. Its when people enter the flow that more theft starts to happen.
Posted by Goody Scrivener (Member # 6742) on :
Put two movies into the office outgoing mail on Monday. The mail gets picked up after 5:30 pm. By 11:00 am Tuesday, I had 2 emails from Netflix acknowledging receipt of those movies, and by 4:00 I had 2 more warning of 2 new shipments. Today (Wednesday) I have 2 envelopes in my mailbox.
Just sayin' Posted by rivka (Member # 4859) on :
Blockbuster Online has to be paid for online. They have a similar in-store service.
I tried them for six weeks, and was distinctly unimpressed. And the in-store coupons would be great -- if they actually HAD anything I wanted to rent at either of the two stores close to me. Posted by Tater (Member # 7035) on :
Well, thanks for looking that up.
I guess it's time to conquer my fear of giving out information online. I neeeeeed movies. I'm dying to see "Saving Private Ryan" and "We Were Soldiers."
Posted by Tater (Member # 7035) on :
I have a question. When you first sign up for Netflix, is there a certain amount of time you have to sign up for? Or can you have it for one month and cancel it? (I'm not going to do that, of course. Just curious.)
Posted by Tater (Member # 7035) on :
Wow, after browsing the selection, it seems almost too good to be true!
A lot of the movies I've seen before, but I would love to see again. Reign of Fire, Frailty, Saw, Troy, the day after tomorrow, the last samurai
*whee*
[ April 27, 2005, 11:24 PM: Message edited by: Tater ]
Posted by rivka (Member # 4859) on :
Netflix (as well as most of the other services) has a free two-week trial period. And no minimum thereafter.
Isn't the selection awesome? Posted by Olivetta (Member # 6456) on :
You can quit Netflix at any time. The first month should be free. Or is it the first two weeks?
Posted by Goody Scrivener (Member # 6742) on :
Usually it's two weeks but periodically they offer a "refer-a-friend" deal where the friend gets a month free. I'll make sure to post next time I get one of those.
Posted by docmagik (Member # 1131) on :
I'm cancelling Netflix as soon as I'm done with the Firefly series.
They have become incapable of shipping me a movie the day they get mine back, and their replies to my emails are all cut-and-paste jobs. It's like having a conversation with one of those AI programs that looks for certain words in what you type.
I even upgraded to the five-at-a-time program to try to improve things, but it really hasn't.
I'll go back to them eventually, because I do love their selection so, but for right now, it's just not worth what I'm paying.
Posted by katharina (Member # 827) on :
Not to ask an obvious question, but I corrected my problem by making sure the bar code showed through the window on the back of the envelope.
At least, I started doing that and they stopped taking so long to send them back out. Maybe it was just a coincidence.
Posted by docmagik (Member # 1131) on :
They're getting them back. And then, when the new movie takes the old movie's spot, in the shipping date field, it reads "Shipping tommorow." They're just taking their sweet time.
Posted by ketchupqueen (Member # 6877) on :
That's probably a problem with the postal service. I don't know where you are, but in our area, routes were just re-organized, so we get our mail later, plus they've cut some of the pickups. If that's going on at the distribution center near you, there's not much they can do about it.
Posted by docmagik (Member # 1131) on :
So you mean that before, there might have been another pickup at Netflix later in the day that allowed them to send me a return movie the same day, and now that's gone?
If that's the case, why don't they tell me that when I email them about my concerns, instead of denying that it's happening, as they are currently doing?
Posted by ketchupqueen (Member # 6877) on :
Because your concern isn't in the script? I don't know. Maybe they've had to cut workers, and it's taking more time to process things/ get them to the post office. I would call them, if you can find a number, and keep insisting to speak to someone higher up until you get your answer.
Posted by ketchupqueen (Member # 6877) on :
To clarify, think of this scenario: last pickup at PO is now 3, mail for the day doesn't get completed until 4. Or doesn't get delivered until 3:30, or even 5, which is what is happening around here. You just don't know how much of it is under their control.
Posted by Annie (Member # 295) on :
I tend to get very fast mail service (I guess when there aren't many people who live here, everything comes faster) and I think that's why I get fast Netflix service. I've never had the problems you guys have mentioned, and I've never had problems with shipping from anyone else getting here quickly.
(except mission calls, but that's a different issue entirely. )
Posted by docmagik (Member # 1131) on :
If it makes any difference, I'm near the Santa Ana ship center. Anybody else having problems with that ship center?
Posted by Kayla (Member # 2403) on :
I'm nowhere near that ship center and I noticed the same exact problem. When we first joined, all our movies were shipped on the day they received our returns, now it will say "Shipping tomorrow." Last week, we returned three movies on three separate days and they shipped the next three all on the same day. And the last one got here first.
Posted by rivka (Member # 4859) on :
What's interesting is that my Netflix service has drastically improved in the last 2-4 weeks. Not only have I been getting great turnaround, I also got at least one (and it might have been two) email confirming receipt of a movie on the promised date. And the predicted dates are now a day after shipping, instead of two -- and usually hitting that target.
My ship center *goes to check envelope and laughs* is the Santa Ana one as well.
I recommend an email or phone call to them. Maybe you'll get whatever magical upgrade I seem to have gotten -- which coincided with me being disgusted with how long certain discs took, contemplating finding a different service . . . and not having had a chance to do anything about it before things suddenly improved. Maybe I was sending out vibes. Posted by docmagik (Member # 1131) on :
Anybody else get the email about the lawsuit?
Posted by rivka (Member # 4859) on :
Nope. What lawsuit?
Posted by Miro (Member # 1178) on :
Yes.
Posted by Miro (Member # 1178) on :
quote: The lawsuit alleges that Netflix failed to provide "unlimited" DVD rentals and "one day delivery" as promised in its marketing materials. Netflix has denied any wrongdoing or liability. The parties have reached a settlement that they believe is in the best interests of the company and its subscribers.
Posted by rivka (Member # 4859) on :
Ah. Google has explained.
Not sure it's worth it to me to do the free upgrade for a month. I'll forget to downgrade again.
Posted by ketchupqueen (Member # 6877) on :
I think they'll automatically downgrade you. I think you pay the same fee and they just give you one more for a month.
Posted by Miro (Member # 1178) on :
Nope.
quote:After the benefit period ends, the new or upgraded level of service will continue automatically (following an email reminder) and you will be billed accordingly, unless you cancel or modify your subscription. You can cancel or modify your subscription at any time.
Posted by ketchupqueen (Member # 6877) on :
Seriously? That's annoying. Well, we'll just mark it on the calendar. It's not like we were going to waste our efforts and money suing Netflix anyway, we might as well get in on it.
Posted by Alchemist449 (Member # 8808) on :
I've never had a problem with netflix. I've been using it since Rentanime was worse and went all porn right before I left. Also, watching episodes of the X Files never gets old.
Posted by Alchemist449 (Member # 8808) on :
On a side note, Yu Yu Hakusho dvds are cursed every place I try and rent them screws up the dvds somehow.
Posted by Goody Scrivener (Member # 6742) on :
I don't get why this guy thinks he has a case, to be honest. I have never in the four years I've been a Netflix subscriber seen anything that promised next-day delivery. And given that delivery is reliant upon USPS doing *their* job in a timely manner which of course has been an issue recently and frequently, it would be rather stupid of Netflix to promise a service that they couldn't absolutely control anyway.
In reading the Settlement Agreement ("SA"), I discovered a few things. First was already quoted above, if the settlement goes through, anyone who opted into the class gets automatically upgraded to the next level of service but we don't get billed for the upgrade until the second month. Now, there was a statement in the SA that Netflix is required to send emails to everyone 7-10 days before the next billing cycle to remind us that our free upgrade is almost over. What isn't mentioned anywhere is whether Netflix is blocked from raising prices at any time or for a certain length of time. So what costs 17.99 now (3-at-a-time unlimited) could easily be jumped to 23.99 as a direct result of this case.
Oh, and speaking of money... Chavez - the class rep - is awarded 2 grand automatically in the SA. And Netflix "agrees not to dispute legal fees" which are listed in the approximate vicinity of two and a half MILLION dollars. Needless to say, I choked on that number.
If 5% or more of the eligible class members opt out of the class, then the SA is invalidated and the Class is decertified. I don't know if that means the case proceeds as a single plaintiff or if it's completely thrown out. I didn't get a chance to talk to the attorney in the office who is also a Netflix member and would have also received the SA and opt-in information.
I'm leaning toward opt-out. Having one more movie available at a time isn't going to make me watch more movies. I'm already watching 20-25 discs a month from them. And the budget is tight enough that the extra 6 bucks to move up to the 4 unlimited level is a luxury I really can't justify. I'm considering dropping to the 2 unlimited as it is.
Posted by Olivet (Member # 1104) on :
Yeah, cases like this are destructive, I think. We got a notice that one was held against Lowe's for people with Lowe's cards. It happened to cover the time when we had the investment house and used a Lowe's card for some of the materials.
Anyway, the settlement agreement gave Lowe's card holders (at thetime it was filed) five dollars off a purchce of $15.00 or more (if paid for by the Lowe's credit card). We rolled our eyes, because a few thousand people might get $5.00 off something they may not have bought anyway, but the attorneys would have gotten millions. I know that SOME class action law suits are not like that, but these two just seem like a ... racket.
Posted by katharina (Member # 827) on :
I have had that problem with Netflix. I am glad that suit happened, not because I'll take advantage of the upgrade (I won't), but because it may get Netflix to stop. delaying. my. dvds. The warehouse is one zip code over, and it has taken up to a week for them to acknowledge recieving one and send out the next one. It's horrendously annoying. I hope that this lawsuit means that changes.
Posted by Goody Scrivener (Member # 6742) on :
I guess I'm spoiled by them... I average 2-3 days from when my mailman picks up a movie from my house (in my town they'll collect outgoing while they deliver new stuff, which I think is completely awesome!) to when the replacement arrives. I have noticed that I often do NOT get the confirming emails saying that they've received or shipped a movie until after the replacement has already arrived, if at all. One recent disc took a full week, but when it got to my house it had obviously been opened by someone else because the tearaway flap was scotch-taped back in place.
I had also noticed a while ago that Netflix was sending out "when did you get this movie" survey emails, but realized in the last couple nights (in fact, when the scotch-taped disc arrived) that I hadn't been seeing that anymore. I'm sure that those were caused by the litigation, perhaps as a form of pretrial discovery.
Posted by ketchupqueen (Member # 6877) on :
quote:The warehouse is one zip code over, and it has taken up to a week for them to acknowledge recieving one and send out the next one.
That is so annoying, we used the same distribution center and didn't have a problem once except for one DVD that we sent in and had to report lost in the mail after a few weeks.
Posted by ketchupqueen (Member # 6877) on :
We're still getting "when did you get this movie" surveys, on a random basis-- not every time we send movies back, but every couple. We actually got our last one before the first date they had as an option.
Posted by Kayla (Member # 2403) on :
quote: in my town they'll collect outgoing while they deliver new stuff, which I think is completely awesome!
How else would they do it? Posted by Synesthesia (Member # 4774) on :
I got Sin City today I do like that movie, though I don't know why when it is so VIOLENT.
Posted by ketchupqueen (Member # 6877) on :
Kayla, in some places they don't do that unless you have a separate box set up for it.
Posted by Goody Scrivener (Member # 6742) on :
quote:Originally posted by Kayla:
quote: in my town they'll collect outgoing while they deliver new stuff, which I think is completely awesome!
How else would they do it?
This is the first town I've lived in where the route carriers will actually pick up. We don't have curbside boxes with the signal flags, rather we have wall-mounted receptacles (or in one house a slot through the brick wall into the living room that was eventually filled in and a wall-mount put up to cover the outside patchwork). In fact, I lived here for 2 years before seeing that other residents were clipping their outgoing mail with bulldog clips and having it picked up.
Posted by krynn (Member # 524) on :
ive had the problem where discs dont work as well with netflix, its such a pain. its not like u can just take it back to the netflix store and trade it for a new one.. u have to wait 2 days for it to get back, and another 2 days to get a bew copy. sigh. and umm, after computer with my dvd burner went kaput, i decided keeping netflix wasnt so great. the anime i get off irc, and the movies i just rent regulary now.
Posted by krynn (Member # 524) on :
btw Olivetta, have u ever seen any Hunter x Hunter? its the series Togashi did after yu yu hakashu. its great.
Posted by Olivet (Member # 1104) on :
*adds to list*
I'm doing Witch Hunter Robin right now, and Ghost in the Shell SAC.
But I shall look for it. Posted by breyerchic04 (Member # 6423) on :
How long does it take to change your address on Netflix, I think I might get it, when I'm in a dorm, but I'd want to bring it home during summers adn stuff.
Posted by rivka (Member # 4859) on :
Two minutes.
Posted by krynn (Member # 524) on :
Both GITS series were good. WHR was just ok. i think i should start an anime review website, directed at the anime fanbase here on hatrack...
or just talk about making one and never actually do it.
Posted by Olivet (Member # 1104) on :
Either one works for me.
Have you seen Gankutsuou?
Posted by Uprooted (Member # 8353) on :
breyerchic, I've changed addresses lots of times on Netflix--I've had DVDs sent to me when I was traveling and would only be at an address for a couple of weeks. The only trick is not to make a change while a movie is in transit! ;-)
Posted by Stephan (Member # 7549) on :
I'm joining in the objection listed on that site for sure. Originally I was just going to opt-out, but I decided that I wanted my voice heard, even if it's just one tiny squeak in a massive roar.
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I wonder what that says about me?
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