Hatrack River Forum: Now I need some tech help- AOL and Airport

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Posted by Scott R (Member # 567) on :

I have a Powerbook and am trying to configure it to use AOL with our Airport. The OS is OSX Panther; the connection is a dialup connection.

I know that the Airport Base station is working and the Airport software on the laptop is working because I can dial up to a server at work, and surf the web fine.

And I can dial up to AOL, too-- but cannot surf the internet. I can get logged into AOL, send mail from my AOL account, but any time I try to launch a web page, I get an 'Unidentified User' or some such message. I believe the error code is 501.

Call me mystified. . .

Posted by Ayelar (Member # 183) on :

Hey Scott,

This might help:

http://docs.info.apple.com/article.html?artnum=106686

Posted by Scott R (Member # 567) on :

Yeah, I used that to set it up. . . [Frown]

It still won't process web pages. . .

[Dont Know]

Posted by Ayelar (Member # 183) on :

So after some research, it looks like the Panther upgrade is somehow incompatible with AOL over airport. Lots of users have reported a problem, but there's no fix yet. Until Apple releases a patch, I'm afraid you'll have to plug the Powerbook in with a phone cord. D'oh!

Call call call apple's support line, though... the more irate customers they hear from, the faster they'll get this fixed.

Posted by Ayelar (Member # 183) on :

I neglected to say that you could also downgrade the powerbook to Jaguar, which would let you use AOL over the airport. Not so much fun to downgrade, though.

Posted by Argèn†~ (Member # 4528) on :

This would be so much easier if you were using Windows XP. [Wink]

Posted by Scott R (Member # 567) on :

Ayelar, can you link me to some of the sites you've seen? I Googled, but didn't see anything. . .

Posted by TomDavidson (Member # 124) on :

You know, I'm really getting ticked at Panther's networking bugs. I can't understand how Apple broke something this time out....

(Note: this comes after having to explain yet again to our graphic design department that we aren't deploying Panther to them yet because it's broken, not because we hate them.)

Posted by T_Smith (Member # 3734) on :

Mac tech support for AOL: 1 888 265 8007

Thats as much help as I can give, and it sucks, so you can basically just ignore this post.

Posted by Kasie H (Member # 2120) on :

Yeah I have noticed that their built-in VPN support isn't compatible somehow with my school's wireless network, and now I can't use the Cisco software to log in because it's not compatible with Panther.

*frustrated*

Posted by Ayelar (Member # 183) on :

Scott, everything I found was gleaned from the support discussion forums at apple.com/support. There's a forum for airport, and if you search for "aol panther" in there, you'll see plenty of results. No one seems to know what to do about it, though one possible lead might be a blocked port... doesn't seem too likely, though.

Posted by Scott R (Member # 567) on :

Thanks, Ayelar. . . found it.